FAQs
FAQs about light boxes
All frequently asked questions about light boxes from raw material, sample, production, shipment and after sales.
Sample, Artwork, Product, Price, Order
A: Stocked light boxes, we will ship out in 1-2 days, reproduced samples take 3-7 days.
A: Yes, we can custom made light boxes samples with your logos and text on light boxes graphics and engrave your logo on light boxes bodies.
A: No, light box artwork design serivce should be paided with additional cost.
A: We always offer best prices to you since good control of light box raw materials cost and well management of human resources.
A: Kindly following below guides:
Let us know which model light box you need: Send us product image or page URL from our site or other sites or take a photo on the lightbox you want.
Tell us lightbox size include: Width, length, lightbox thickness, panel thickness, fabric thickness etc.
Tell us your possible order quantity in pieces or sets: As average shipping cost for each lightbox will be different if your possbile request quantity not same, more quantity you need, more cheap shipping cost for each light box is.
Tell us your special requirements on lightbox, packaging, shipping way, import customs: Like lightbox metal frame finish materials and colors, custom print logo colors, dimmer or not, color temperature, LED lights colors, RGB or not, dynamic or static…, outside packaging by wooden frame or box, shipping by sea or air, you can handle your import customs or not etc.
Above all factors will be affect your price, so more information you provide, you will get a more exact and reasonable price.
A: Some light boxes you could order or customize at only 1pcs, and some other ones may have MOQ request.
A: Sure, we will make an digital proof for you to confirm till you satisfied, so we could make unlimited revisions to meet you.
A: Yes, we custom any shape for you whether light box material made of acrylic, fabric or metal.
A: The largest size we could make for light box depend on its material, we also will use splicing technics to make your lightbox as large as possible.
A: For mass production, its lead time 5-10 days depend on your order quantity and specific requirements.
A: Thanks for your order, kindly following below steps:
Step 1: Inquire with light box image, page URL from our site https://toplightbox.com/ through email [email protected], whatsapp and phone+8618033025232, and tell us your expected size, quantity, your shipping address and zip code and other your special requirements.
Step 2: We will check shipping cost with our forwarders about shipping ways(by sea or by air depend on your order quantity), then quote you best price with various shipment ways, so that you can compare which way is better for you.
Step 3: Kindly send us your logo artwork, so that we could work out proof for confirmation, if you need we design artwork for you, our experienced deisgners will also do it with some additional design fees.
Step 4: We will make invoice which include your order details and shipping address information.
Step 5: You make payment as we negociated.
Step 6: We start to produce your order and in production progress we will strictly control quality, get your order well and safe packed, make inpection in both production and before shipment.
Step 7: We will contact our forwarders to handle your order with international shipping services, buy insurance for your lightboxes goods if needed and send you tracking number or your goods shipping status.
Step 8: You do your import customs for your goods and pay for import duties, you get your lightboxes package you ordered.
Step 9: We will guide you for installation if needed, or any quality problem kindly contact us for solving, we will get back to you by soonest.
A: Kindly send your artwork to our email [email protected], and keep your artwork under the guideline https://toplightbox.com/artwork-guideline/.
A: Most types of light boxes, we can custom to your size.Â
A: Yes, most models of light boxes can be customized to match your branded colors.
Artwork requirements
Graphics artwork we accept Vector format files like Adobe Illustrator Ai, EPS or Corel Draw or a picture with high resolution.
A: Yes, we could send light boxes without your logo or graphics.
A: Yes, all our LED strip lights and power supplies meet most countries’ safety standards.
Intellectual Property, Payment, Packing, Delivery, After Sales
A: Wire transfer to our company bank account, Paypal, Western Union the lifetime license makes sure we stand by you all way through.
A: Shipping fee depend on which shipment way you choose. DHL, UPS, Fedex, TNT express is most fast and also with relatively high cost.
By sea saving much shipping which great for goods total volume more than 2 cubic meters. included in it during one year from the date of purchase.Â
A: By air, 3 air shipment ways
- One is by courer DHL, UPS, Fedex,TNT courier for small and rush orders to your door.
- Another ways is by air to your airport, you pick up goods by yourself.
- The third air shipment options is by air then deliver to your door by truck or by expressing service.
By sea for goods volume more than 1 CBM, 2 options
- One is by sea to your sea port, you pack pick goods and do import custom clearance by yourself or your agent.
- Another way is by sea to your seaport and then delivered by courier(DHL, UPS, Fedex, TNT) or by truck to your door, this way shipment already include your import customs clearance jobs and fees.
A: We warranty our materials and workmanship. Our commitment is to your satisfaction with our light box products.
A: Yes, we always use high quality export packaging. Most illuminated light boxes are well packed by paper carton then packed by wooden frame and wooden box, bubble bags, foam materials to secure you get them with no crack for international shippping.
A: Sure, we can sign non-disclosure agreement with you and promise not copy and sell light box products with your copy right to others.
A: It depend on which shipping way you choose, for most lightboxes by sea and by air to most countires and areas(it depends also on the areas situation), import duties are included, if you choose shipped by international expressing service, you will need pay your import duties at your side.
A: For some counties, you need keep your lightboxes can be smoothly pass through your customs authority’s control, so you need an import right such as an TAX ID or something others, if you do not have or won’t make an import right, you may need some a local company who has this right to help you solve your import isssues.
For some other countries, you may only need pay for your import duties is ok.
So kindly consult us about your country policy, so that we check with our forwarders to make everything clear.
A:
- Firstly you need provided a permanent shipping address than a temporary address.
- Secondly you need keep your phone can be easisy get through within your local business hours.
A: Depend on each shipment situation, but we will tell you detailed information after your goods shipped out.
A: Yes, we will help you to save some import duties with some method, we could talk this in email.
 A: Refunds are not currently available on light boxes. Only if your ordered lightbox being damaged on delivery. Kindly let us know if there is fault on lightbox within 7 days you received it.
A: We pack your light boxes in wooden box, and inside wooden box, there wil be paper box, bubble bags, foam materials to secure you get them with no crack for international shippping.
A: TOPlightbox is located in DongGuan city, Guangdong province, China.
A: Sure, we ship to most countries and areas in the world.