Inquiry from Las Vegas, requesting a custom 80cm LED rotating sign board
On December 20th, we received the following inquiry about 80cm rotating sign board from a client in Las Vegas, USA: How much for the largest model?
Below is our reply (requiring more specific information from the client to provide an accurate price):
Dear Julio,
Thanks for your inquiry.
The largest model size is 80cm for this rotating lightbox wall sign (https://toplightbox.com/rotating-lightbox-wall-sign/).
Could you tell me how many pieces you need we quote on?
What’s your detailed shipping address with the zip code for checking shipping costs?
Will quote you the best price after receiving your response.
The client provided the necessary information, and we immediately gave him a very competitive price. We also attached videos of several recent cases of the same design for his reference.
Rotating sign board proof and artwork recreation
The customer asked if we could put his logo on this rotating sign board to see what its logo looks like (that is, virtual proof).
We asked him to provide ghraphics artwork. He sent a relatively blurry picture. We asked him to send a high resolution picture. The customer sent it several times before and after. It was very blurry (the customer’s blurry picture was put into the AI software and then saved as an AI format. After opening it, the picture is still blurry), We communicate with the customer and ask
Can he find a local designer to help him design vector graphics? The customer did not reply clearly. He should not understand why vector graphics or high-definition graphics are needed for printing. In the end, our in-house designer recreated graphics for him for free. The final graphics produced are slightly different from his original picture in the details.
We asked him if he could accept these subtle differences. The customer asked if the picture we designed and produced can be used for the printing of the sign screen. We replied yes (because our designer made a high-definition picture, no matter how enlarged the picture is, it is high-definition). The customer replied that if it can be used for the printing of the rotating sign board screen, he can accept the slight differences in the details of the screen.
We sent him the sign board proof for confirmation.The customer asked us to enlarge his graphics on the sign board. We enlarged the logo according to the customer’s request and then reissued the proof.
This time the customer confirmed that there is no problem and asked us how to order next.
Payment
We ask the customer to provide complete receipt information and tell him that we will send him the invoice and bank account number immediately.
After the customer provided the relevant receipt information, we immediately made an invoice and sent bank details.
The customer asked us why we don’t use a credit card.
We reply that we do not have a credit card, but we can accept paypal payment, and paypal can bind a credit card.
The customer accepts paypal payment, and we ask the customer to send a paypal account so that we can send him a paypal invoice to pay.
At this time, it is the Western New Year time for the customer. After waiting for a few days without receiving a reply from the customer, we sent him an email asking if he still needs this rotating sign.
The customer still needs to reply, ask us to send her a paypal invoice.We tell the customer that he needs to give him the paypal email address before we can send the paypal invoice.
The customer sent us a paypal email address, we immediately made a paypal invoice and sent it to him, and the customer paid through paypal on the same day.
Production and shipment
We arranged production on the day we received the payment. Due to our experienced production staff and adequate preparation of materials, the production was completed in just 4 days.The immediate production of hundreds of sets at once can also be delivered quickly.
We delivered the package to the door by air freight and included import duties. The wooden box package was sent to the customer. This process took 10 days. The customer received the goods smoothly and was very satisfied with the quality of the rotating sign board. Very satisfied.
Conclusion
This order is relatively simple. During the communication process, the main attention needs to be paid to the need
Custom your own rotating sign board from TOPlight box
If you are looking a rotating sign board for your business shop, just contact TOPlightbox, our company has 15 years experience on producing this LED spinning sign.
We can help you with full customization on this rotating sign board include size from 40cm to 80cm dia.(In China, only TOPlightbox can make so large size rotating sign board with maximum dia. 80cm), frame finish color as you need, LED light color and color temperature as you need, double side printed with you wanted graphics.
Contact us with email [email protected], whatsapp/phone: +8618033025232 to ask about any questions with details, ask us for free quote and virtual proof before you order, our team will be here to try our best to assist you!
